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This page is dedicated to keeping you informed on status updates from Telnyx.

Mission Control Portal UI Operational
Mission Control API ? Operational
US East Region Operational
US Central Region Operational
US West Region Operational
SIP Trunking - Signaling Regions ? Operational
US ? Operational
Europe ? Operational
Australia ? Operational
Canada ? Operational
SIP Trunking - Media Anchorsites ? Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
Vancouver, Canada Operational
London, UK Operational
Amsterdam, Netherlands Operational
Sydney, Australia Operational
Frankfurt, Germany Operational
Toronto, Canada Operational
Miami, FL Operational
Sip Trunking - Applications Operational
MS Teams Operator Connect Operational
Programmable Voice - Voice API Operational
US Operational
Europe Operational
Programmable Voice - Voice SDK Operational
Chicago, IL Operational
Ashburn, VA Operational
San Jose, CA Operational
London, UK Operational
Sydney, Australia Operational
Programmable Voice - TeXML Operational
US Operational
Europe Operational
Programmable Voice - Fax Operational
US Operational
Europe Operational
Inbound Calling Services Operational
Inbound Calling Services - United States Operational
Inbound Calling Services - Canada Operational
Outbound Calling Services Operational
Outbound Calling Services - United States Operational
Outbound Calling Services - Canada Operational
Programmable Messaging - 2FA Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Alphanumeric Sender ID Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Long Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Short Codes Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Toll Free Numbers Operational
EMEA Operational
NORAM Operational
LATAM Operational
APAC Operational
Programmable Messaging - Inbound Operational
API V1 Operational
API V2 Operational
Programmable Messaging - Outbound Operational
API V1 Operational
API V2 Operational
Programmable Wireless Operational
Programmable Video Operational
Telnyx Storage Operational
Inference Operational
Numbering Operational
Number Searching Operational
Number Ordering Operational
International Numbers Operational
Porting Operational
Number Lookup API Operational
Intercom Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wireless vendor's scheduled maintenance - eSIM services Sep 15, 2024 21:00 - Sep 16, 2024 00:00 UTC
Our RSP partner will be performing a scheduled update on their systems. This maintenance is part of a series of three crucial updates our vendor will be completing during 2024 to enhance the resilience of their platform.

There will be 30 minutes of downtime during the second half of the maintenance window. During this time, the below operations will be temporary unavailable:
- All eSIM profile purchase
- All eSIM profile download
- Fetching eSIM status
Any failed operations will need to be manually re-attempted once the maintenance is completed.
Posted on Sep 09, 2024 - 11:17 UTC
Past Incidents
Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Issues with call recordings in EU region
Resolved - This incident has been resolved.
Sep 13, 09:23 UTC
Investigating - We are currently experiencing a partial outage with our recording stack. The recording_saved webhooks are not being sent since 2024-09-12 17:43 UTC and our engineering teams are currently investigating the issue.
Sep 13, 09:03 UTC
Verify 2FA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 UTC
Scheduled - Our messaging engineers will be performing maintenance on the database for our Verify product.
SMS and Call channels will be affected.
No downtime is expected.
Estimated duration: 5 minutes
Sep 11, 15:12 UTC
Sep 12, 2024
Scheduled SIP Trunking Signaling Maintenance - US Region
Completed - The scheduled maintenance has been completed.
Sep 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the US region.
This maintenance will not disrupt service.
Sep 11, 21:51 UTC
Sep 11, 2024
Scheduled network maintenance in Toronto, CA
Completed - The scheduled maintenance has been completed.
Sep 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 12:00 UTC
Scheduled - Our Network engineers will be performing a maintenance in Toronto, CA. This maintenance will not disrupt the service.
Sep 10, 18:20 UTC
Sep 10, 2024
Scheduled SIP Trunking Signaling Maintenance - EU Region
Completed - The scheduled maintenance has been completed.
Sep 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:01 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our SIP registrar servers in the Europe region.
This maintenance will not disrupt service.
Sep 9, 15:06 UTC
Voice Services Update - All Regions
Completed - The scheduled maintenance has been completed.
Sep 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 UTC
Scheduled - Our Telephony Engineers will be performing an update on our Voice Services servers servers across all regions
Impact: This update is not expected to disrupt service.
Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.
Sep 5, 10:06 UTC
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Toll Free Use Case - Carrier Maintanence
Completed - The scheduled maintenance has been completed.
Sep 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 16:00 UTC
Scheduled - On September 7th, from 9:00 AM to 1:00 PM Pacific Time, our carrier partner will be conducting a deployment for their Toll-Free Verification Portal database.

Please do not submit any Toll-Free use cases during this time. Submissions made during the maintenance window will not be accepted or processed properly.

We apologize for any inconvenience and appreciate your cooperation. If you have any questions, please reach out to our support team.
Sep 6, 15:56 UTC
Sep 6, 2024
Increased latency for SMS/MMS API
Resolved - This incident has been resolved.
Sep 6, 17:36 UTC
Update - We have observed higher than normal latency for customers trying to send SMS/MMS via the API. To mitigate the issue we have migrated US traffic to an alternate data centre and have seen a reduction in latency.
Sep 6, 13:39 UTC
Monitoring - We have observed higher than normal latency for customers trying ti send SMS/MMS via the API. To mitigate the issue we have migrated US traffic to an alternate data centre and have seen a reduction in latency statistics.
Sep 6, 13:37 UTC
Scheduled SIP Trunking Signaling Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Sep 6, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 14:00 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Australia region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 5, 16:44 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Sep 6, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 09:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 5, 16:43 UTC
Messaging Outbound Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 UTC
Scheduled - Our messaging engineers will perform a maintenance in our SMS/MMS Outbound servers.

Products affected: Outbound SMS/MMS
No downtime is expected .
Sep 5, 18:46 UTC
Sep 5, 2024
Telephony Service Deployment
Completed - The scheduled maintenance has been completed.
Sep 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:00 UTC
Scheduled - We are announcing a scheduled deployment of a change to our Telephony Platform service.
This update involves modifications related to the handling of the diversion header, enhancing call processing for specific scenarios.

Expected Impact:

No impact on overall service.
No interruptions or downtime are expected.
Changes will not affect all customers; only specific configurations involving the diversion header will see adjustments.
Sep 5, 11:33 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Sep 5, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 4, 16:00 UTC
Sep 4, 2024

No incidents reported.

Sep 3, 2024
eSIM Inventory Running Low
Resolved - This incident has been resolved.
Sep 3, 17:11 UTC
Identified - We wanted to inform you that our eSIM inventory is currently running low. As a result, you may experience temporary unavailability when attempting to purchase eSIMs through our portal. Rest assured, we are actively working to replenish our stock. We appreciate your patience and understanding.
Sep 3, 09:54 UTC
Investigating - We are currently investigating this issue.
Sep 3, 09:45 UTC
Scheduled SIP Trunking Signaling Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Sep 3, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:30 UTC
Scheduled - Our Telephony Engineers will be performing maintenance on our Inbound SIP proxy servers in the Canada region.
This maintenance will not disrupt service, but you may notice re-registration of your devices during the maintenance, as our primary and secondary SIP IP addresses are moved between hosts.
Sep 2, 15:44 UTC
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

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